Create and Manage your Gather 1.0 One-Time Reservation

Gather 1.0 offers two types of pricing: Monthly/Annual Subscriptions or One-Time Reservations. This article will cover everything you need to know about managing a one-time reservation on Gather. 

Overview

To create or modify your Gather 1.0 reservation, you need to be an Admin for the space.

To create, edit, or cancel your reservation, navigate to your Space Dashboard. To open the Space Dashboard: 

1. Click the Main Menu button (Gather logo)

2. Select Settings > Space > Advanced > Space Dashboard

3. Select the Plans & Billing tab. 

Create a Reservation

The price of a Gather 1.0 Paid Reservation is determined by the length of your event and the Space Capacity that you set. 

• If your event lasts 1-5 days, you'll be charged the daily rate of $3 USD per user per day

• If your event lasts 5+ days, you'll be charged the monthly rate of $15 USD per user per month

For example, a two-day event with a Space Capacity of 20 users would cost $120 ($3 per user per day) and allow up to 20 users to be in the space at the same time. 

To create your reservation: 

1. Click the One-time events toggle in the Plans & Billing Tab of the Space Dashboard. 

2. On the one-time plan card, click Select.

3. Select your space capacity, timezone, and start and end date of your event. Your reservation will start at 12:00 AM on the start date and end at 11:59 PM on the end date, based on the selected timezone.

4. Click on Next: Payment.

5. Fill out your credit card details or select the invoice option and click the Pay button on the right.

You can choose to pay for your reservation with a credit card or an invoice. If you choose the invoice option, you’ll be emailed a formal invoice from Stripe, our payment processor. You can pay the invoice through credit card, ACH transfer, or check.

Increase or Decrease Reservation Space Capacity

You can increase Space Capacity for your Gather 1.0 Reservation leading up to and during your event. You can decrease Space Capacity leading up to your event, but will not be able to decrease it once your event has started.  

To Adjust Reservation Space Capacity: 

1. Find the reservation from the list and click Manage

2. Click Update space capacity

3. Enter the updated space capacity. You’ll be shown the updated price.

4. Click Pay Now to charge the card used to make the reservation.

Cancel your Reservation

You can cancel your Reservation at any time before your event begins. Once it starts, you will not be able to cancel the Reservation. 

To cancel your Reservation: 

1. Find the reservation from the list and click Manage

2. Click Cancel Reservation

3. If the reservation is cancelled before it becomes active, you will be issued a full refund to your card within approximately 5-10 business days

FAQs