Start and Manage Monthly or Annual Gather 1.0 Subscriptions

Gather 1.0 offers two pricing options: Monthly/Annual Subscriptions or One-Time Reservations. This article covers everything you need to know about managing a subscription, which is best for ongoing use of a space, such as a virtual office or classroom.

To learn more about purchasing a one-time reservation (best for events with a specific end date), click here. 

Overview

A Gather 1.0 subscription costs $15/user/month or $12/user/month (billed annually). 

To create, edit, or cancel your subscription, navigate to your Space Dashboard. To open the Space Dashboard: 

1. Click the Main Menu button (Gather logo)

2. Select Settings > Space > Advanced > Space Dashboard

3. Select the Plans & Billing tab. 

Start Your Subscription

1. Open the Plans & Billing tab of your Space Dashboard and select the For Virtual Office tab at the top

2. Use the toggle to view the price with monthly or annual billing and click Select. (You can change the billing frequency before submitting payment.) 

3. Set your Space Capacity and choose what the subscription is for. Click Next. 

4. Enter payment information. You can choose to pay by credit card or invoice. You can pay the invoice through credit card, ACH transfer, or check.

5. That's it! You've started your subscription.

The price of your Gather 1.0 plan is based on the Space Capacity you set. Space Capacity is the maximum number of concurrent users that can be in your space at the same time. For example, a virtual office with a Space Capacity of 20 users would cost $300 per month ($15 per user per month) and allow 20 users to be in the space simultaneously. 

Increase or Decrease Subscription Space Capacity

Once you've created your Gather 1.0 subscription, there are two ways you can adjust your Space Capacity: 

1. Increase/Decrease the Space Capacity of your subscription. This is best for "permanent" adjustments to your Space Capacity. For example, if you hire more people onto your team or bring another department from your company into your virtual office. 

2. Add a temporary plan on top of your subscription. This is best for temporarily increasing your Space Capacity. For example, if only a portion of your team works in Gather every day but you want to hold a full company social or retreat in the space. 

To increase/decrease the Space Capacity of your subscription: 

1. From the Plans & Billing Tab of the Space Dashboard, find your subscription and click Manage

2. Click Update space capacity

3. Enter the new capacity

   1. If increasing space capacity, prorated charges will be displayed and your capacity will increase immediately. 

   2. If decreasing space capacity, the changes will take effect after your next billing cycle. 

4. Click Update subscription or Pay to finalize the changes

To add a temporary plan on top of your subscription: 

1. From the Plans & Billing tab of the Space Dashboard, click Manage on your subscription. 

2. Click Add temporary plan.

3. Type the number of additional members you want to add to your space capacity, and select the start and end date. 

4. Review the summary and click Pay. 

These additional users will be added on top of your subscription's capacity. For example, if you have a subscription for 30 concurrent users and you add 20, you’ll have the capacity for 50 concurrent users during your temporary plan.

Upgrade from Monthly to Annual Billing

If you're currently on a Monthly Subscription but wish to switch to Annual billing, you can upgrade directly from your Space Dashboard. 

1. Open your Space Dashboard and click the Plans & Billing tab

2. Click Manage next to your subscription

3. Select Upgrade to Annual Plan

 If you need to change your subscription capacity, you can do that at this time. Enter payment information, and your annual subscription will start at the beginning of the next billing cycle. 

Update Credit Card and Billing Information

If you need to edit your credit card or billing information, you can do so from the Space Dashboard. 

1. From the Plans & Billing tab of the Space Dashboard, find your billing information and click on Update

2. Click on Update card

3. Enter your new card information and billing details and click Save Changes

If you have an unpaid invoice, the new credit card will be used to pay it. Otherwise, the changes will go into effect on the next subscription renewal date.

Cancel your Subscription

If you need to cancel your Gather 1.0 subscription, you can do so from the Space Dashboard. 

1. From the Plans & Billing Tab of the Space Dashboard, find your subscription and click on Manage

2. Click Cancel my subscription

3. Follow the prompts and click Continue with cancellation

Your subscription will stay active until the end of the billing cycle. To fully the remove the space from our system, you can delete it. 

FAQs