If you see a "Gather lost connection" error message, it's possible you've lost connection to Gather's servers. You may still be connected to our video servers and be able to see and hear others, but movement and object interaction may be affected. 

Troubleshooting Steps

• If using a browser: Try refreshing the page or switching browsers (Google Chrome and Microsoft Edge work best). For more information, view our Browser Support Policy. 
• If you are on a VPN: Try disconnecting from the VPN or whitelisting Gather. See our VPN & Firewall Access article for more details.
• If the issue persists: Run this Firewall Test (or use the keyboard shortcut CTRL + n). Take a screenshot of the results and attach it to a new support request.

For the best experience on Gather, we recommend using the Desktop App (Mac or Windows) or Mobile App (iOS or Android). Learn more and download here.