If you see a "Gather lost connection" error message, it's possible you've lost connection to Gather's servers. You may still be connected to our video servers and be able to see and hear others, but movement and object interaction maybe affected. 

Try refreshing the page or switching browsers (Chrome or Firefox work best). If the issue persists, please run this network test and take a screenshot of the results and send it to support@gather.town for assistance. You can also press ctrl+n to run this test on Gather at anytime. 

If you are on a VPN, try disconnecting from the VPN or whitelisting Gather (see our VPN & Firewall Access article for more info). 

If these steps do not resolve the issue, please send send us a bug report by selecting the main menu (Gather grapes icon), then choosing Report an Issue.