Record a Performance Profile

  • Updated

If Gather is running slowly and you've already tried these troubleshooting tips, it's helpful for our team to have a performance profile to assess the root cause of the issue. 

How To Create a Performance Profile

Open Developer Tools in your browser (Shift + Ctrl + J) or in the Gather Desktop App (Ctrl+Alt+I). 

Go to the Performance Tab and click the little circle button to start a recording. 


Move around your Gather space to show us the issue you're running into. Once you've captured it, return to this tab and press Stop to end the recording. 


Finally, in the top left you can click the Download button to download the log.
Attach the log to your ticket as you work with a member of our support team. 


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