Record a Performance Profile

Riley
Riley
  • Updated

If Gather is running slowly and you've already tried these troubleshooting tips, it's helpful for our team to have a performance profile to assess the root cause of the issue. 

How To Create a Performance Profile

Open Developer Tools in your browser (Shift + Ctrl + J) or in the Gather Desktop App (Ctrl+Alt+I). 

Go to the Performance Tab and click the little circle button to start a recording. 

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Move around your Gather space to show us the issue you're running into. Once you've captured it, return to this tab and press Stop to end the recording. 

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Finally, in the top left you can click the Download button to download the log.
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Attach the log to your ticket as you work with a member of our support team. 

 

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