Some campus and corporate networks, VPNs, and firewalls will by default block traffic for Gather video calls. If you are using a campus or corporate network, VPN or firewall, and are having trouble accessing Gather, you can try the following actions to fix it:
Disable your VPN or Firewall
Visit your VPN provider's support website and try different connection options
Change your connection to a different server or network if your VPN will allow you to do so
Ask your network administrator to unblock the following services, which we use to provide video calls on Gather:
Service Host Ports Explanation LiveKit gather.livekit.cloud 443 TCP We use LiveKit to provide video calling service on Gather Twilio See Twilio's Knowledgebase for hosts in your region
443 TCP (TURN TLS)
3478 TCP, UDP (TURN)
5349 TCP (TURN TLS)
Note that you do not need to allow traffic on UDP ports 10000-60000, we only need the three mentioned ports.
We use Twilio to accommodate firewalls and restrictive networks. Instructions for unblocking their IP addresses in your region are available on Twilio's Knowledgebase.