Warning: If you have previously granted permissions for Gather but can no longer use your camera, mic, or screen share, you may need to reset your permissions in your browser. Mac users may need to reset their system preferences as well, which means removing then adding back permission for your browser.
If you are having trouble sharing your screen on Gather, start by checking your browser's permissions. For example, in Chrome, select the padlock in the URL bar to view the browser's current permissions. You will need to grant Chrome access to your camera to enable screen sharing.
If you experience the error message of "you don't have permissions", we recommend upgrading your browser version and trying again. If that doesn't work, we also recommend verifying with your company's IT department to make sure they've updated permission to screenshare on Gather.
Tip: For a complete explanation of how to share in Chrome, Firefox, and Safari, see the Screen Sharing article.
Mac System Permissions
If you are using a Mac, you may need to check your System Preferences as well to share your screen. Open your System Preferences. Select Security & Privacy.
Select Privacy in the top panel, then scroll down in the left menu and click Screen Recording. You may need to click the padlock in the bottom left of the window to make changes. If your browser does not appear in the list, click the plus sign and select your browser from your Applications.
You will need to quit your browser and reopen it for the changes to save.
Tip: For a complete explanation of how to manage your Mac permissions, see the System Permissions article.
Warning: We do not currently support other browsers, so we have not included information for screen sharing outside of Chrome, Firefox, or Safari.