Troubleshooting and FAQ

Articles

Mobile Support
Unfortunately we are unable to give the mobile/tablet version as much attention as we would like right now. The mobile experience is limited to explorting the space with your avatar and only outputting your audio but  not video. You will still ...
Adding Music or a DJ
Right now we don't have a feature to directly stream music. It is definitely on our wish list. In the mean time, here are a few options: Low Tech Use a separate computer and sign in as a "DJ" to pipe music into the room by playing th...
Can I Import My Own Avatar?
We currently offer a selection of ~30 Avatars and outfits at your disposal. Unfortunately, Gather does not support self-made Avatars or customized Avatars at this time due to how avatars are stored and retrieved. This is a feature we would like to i...
When I enter the Space, all I see is a black background!
If you see a black background, but you can still see objects, the background may have been accidentally deleted (or not saved in the case of using the background painter tool). If you own the Space and you have a copy of the background, you can try ...
What is the font you use in your demo spaces?
The font used in our conference spaces is Amatic (aka Amatic SC). It's a free font you can pick up at font squirrel:  https://www.fontsquirrel.com/fonts/amatic or with google fonts (if you're using it on the web):  https://fo...
How do I use a Virtual Background?
Right now Gather doesn't support virtual backgrounds natively, but you can use any number of virtual webcam software options to get that functionality, and then use those virtual webcams inside of Gather. Here's a tutorial on how to do tha...
How do I close the side panel?
To close the side panel simply click the arrow in the upper left. This works for Builder Mode, the Calendar Pane, the Messaging Panel, and the Participants list. Click the arrow to close the side panel!  ...
Recording Feature on Gather?
Gather currently does not provide recording services directly in our platform. However, we welcome you to use any free online tool to record your own Gather events.  OBS Streaming is a great and free online tool for this purpose. Here's a ...
Blank white screen (When pressing X to interact)
Why your interactable Gather object is producing a blank white screen.