Troubleshooting and FAQ

Articles

Mobile Support
Unfortunately we are unable to give the mobile/tablet version as much attention as we would like right now. The mobile experience is limited to explorting the space with your avatar and only outputting your audio but  not video. You will still ...
Adding Music or a DJ
Right now we don't have a feature to directly stream music. It is definitely on our wish list. In the mean time, here are a few options: Low Tech Use a separate computer and sign in as a "DJ" to pipe music into the room by playing th...
Magic Link Troubleshooting
A magic link is a time-sensitive single use token emailed to your inbox which creates a relationship between the browser or desktop app in which the link is opened and your email address.  After you click a magic link, you will be brought to a...
Can I import my own avatar?
Do we allow custom avatars? Not yet, but we do have lots of options!
Help! I can't move! And/or all I see is a black background!
Are you seeing a black screen? Check out our troubleshooting tips.
What is the font you use in your demo spaces?
The font used in our conference spaces is Amatic (aka Amatic SC). It's a free font you can pick up at font squirrel: https://www.fontsquirrel.com/fonts/amatic or with google fonts (if you're using it on the web):  https://fonts.google...
How do I use a virtual background?
Right now Gather doesn't support virtual backgrounds natively, but you can use any number of virtual webcam software options to get that functionality, and then use those virtual webcams inside of Gather. Here's a tutorial on how to do tha...
Report a Bug
If you click on the Gather Icon on the top left, then click "send feedback and issues", and then select the issues you're having (i.e. click "video or audio issues"). This will send us data about what's going on with your...
How do I close the side panel?
How to close the side panel in Gather.
Recording Feature on Gather?
Gather currently does not provide recording services directly in our platform. However, we welcome you to use any free online tool to record your own Gather events.  OBS Streaming is a great and free online tool for this purpose. Here's a ...
Blank white screen (When pressing X to interact)
Why your interactable Gather object is producing a blank white screen.
Using Skribbl.io
Here are the instructions on how to play Skribbl.io using the game object in Gather. As the host , only you should only click "X" to near the Skribbl.io game object to start. You will need to create a private room so you can invite your ...
Oops an Error Has Occurred
A screenshot of the error message When you run into this error there are a few things we would start with to troubleshoot.  Sometimes when you have a lot of objects, tiles, or a very large custom map you might run into this issue. This...
How do I help blind users?
Need to support blind guests? Use Custom Spawn Locations into Private Areas.
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