By default, anyone with the URL to your Space can access your Space. We automatically generate Spaces using a random string significant enough to prevent access through random guessing; however, the more widely distributed your link is, the higher the possibility you may encounter unwelcome guests.
Manage from Space Settings
To prevent unwelcome guests, you can easily protect your space with a password. Click Settings (cog icon) in the Left Nav Menu. With the Space tab active, click Space Access in the left nav. Enter a Space Password.
To remove the password, click Remove (if it exists).
Manage from the Space Dashboard
Alternatively, you can also open your Space dashboard. Click Space Access in the dashboard's Left Nav Menu. Toggle the Space Password on, enter a password, and click Save.
To remove the password from the dashboard, toggle the Space Password setting off.
When someone tries to enter your password-protected space, they will see this message:
Warning: If you remove or change a password while people are in your Space, they will all respawn to your default Spawn tiles.
For an added level of security, you can instead limit access to your Space to a guestlist. Having a guestlist will override password protection. Guestlists are tied to individual Spaces, not accounts.
Guest lists can be uploaded from your space's Premium Dashboard and must be formatted as Comma-Separated Values (.csv)
If you are using Microsoft Excel, you will need to Export to a CSV. Files that are saved as a CSV but not previously exported as a CSV may not upload properly.
The Columns "e-mail" and "name" are required fields. The other valid headings include "role" and "affiliation." These are optional fields.
If you leave the name field blank, those individuals will be able to change their names. If you have this field filled out, it will be a fixed name that is locked from editing. This is frequently used to firmly set names and roles at the event. The only way to change their name moving forward would be to alter the guestlist and re-upload it.
Once you've uploaded your list, it will not appear at the top, but you will have a preview of your list at the bottom of the Guestlist Setting Section.
The Role Column is for your own reference and does not appear within the space, and does not directly translate to our Owner, Moderator, and Builder roles within your space controls.
The Affiliation Column will show up on the user's information menu as seen below:
Occasionally, you may see an error message that says, "line undefined: Unable to auto-detect delimiting character; defaulted to "," that looks like this:
This may happen if some of the e-mail addresses in your CSV contain multiple periods and you only have two columns/categories. The quickest way to get around this is to add in an additional column for "role" in your file.
View of Guest Experience
This is the user interface attendees will see when attempting to enter your guestlist protected space. They will need to enter their email account to both sign in and verify their email against your set guestlist.
They will receive a one-time magic link in their personal email inbox in order to enter your space for the first time. After that, if they are still logged in to Gather through their browser then they can easily re-enter the space at anytime. We recommend setting up a Guest List Help Contact, in case their email is not in your provided guestlist then they can personally contact you to immediately update the guestlist during the event.
You can add the additional security method of restricting through one domain access. This feature currently only works with one domain, so if you would like to host partnering companies then we recommend switching to the Guestlist option.
Please note that the email domain access restriction feature is only available on the City or Metropolis Premium plans at this time.
If you are having issues and contact Gather for support, we may need you to grant us access to your Space so we can better troubleshoot. To allow Gather staff to access your Space, go to your Space dashboard and click Space Access in the Left Nav Menu. Toggle on Allow Staff Access.
You can also grant Gather staff access to your Space from your Settings. Click Settings in the Left Nav Menu of your Space or open User/Video Preferences from the Bottom Action Bar. With the Space tab active, click Space Access in the Left Nav Menu of the Settings, and toggle on Allow Staff Access.
Note: It does not matter whether you grant access from the Space dashboard or your Space Settings.
Alert: Gather Staff will never ask you for the password to your Space.