Restrict Access

How to restrict access to your Space by password, guestlist, or domain

Space Password

By default, anyone with the URL to your Space can access your Space. We automatically generate Spaces using a random string significant enough to prevent access through random guessing; however, the more widely distributed your link is, the higher the possibility you may encounter  unwelcome guests. 

Manage from Space Settings

To prevent unwelcome guests, you can easily protect your space with a password. Click Settings (cog icon) in the Left Nav Menu. With the Space tab active, click Space Access in the left nav.  Enter a Space Password.

In the Left Nav Menu, the Settings icon is outlined in red, with a red line connecting it to the Space Settings window, which is also outlined in red. In Space Settings, Space Access is expanded, and Space Password displays as the first field. Open your Space Settings. Click Space Access in the Left Nav, then add a Space Password.

To remove the password, click Remove (if it exists).

Manage from the Space Dashboard

Alternatively, you can also open your Space dashboard. Click Space Access in the dashboard's Left Nav Menu. Toggle the Space Password on, enter a password, and click Save

You can also add a password through the Space dashboard. Click Space Access, toggle the Space Password on, and enter a password.

To remove the password from the dashboard, toggle the Space Password setting off.

User Experience

When someone tries to enter your password-protected space, they will see this message:

User Experience with Password Verification

Warning: If you remove or change a password while people are in your Space, they will all respawn to your default Spawn tiles.

Guest List Only Access

For an added level of security, you can limit access to your Space to a guest list. Only logged in users whose email is on the guest list can enter the Space. This article covers how to add or update a guest list for your Space, as well as tips and troubleshooting for this feature. 

Create a Guest List

The first step is to create your guest list. You can do this in Google Sheets, Excel, Numbers, or any program that allows you to save/export a file as .csv (comma separated values). Create the following columns: 

  • Column A = email (required)
  • Column B = name (optional; sets the guest's name in Gather. If you provide a name in the .csv, the person cannot change their name once in the Space. Leave the name field blank if you want your guests to be able to set their own names.)
  • Column C = role (optional to describe the person's role in the Space; this field is for your internal use only and does not actually assign a user role in the Space.)
  • Column D = affiliation (optional; displays information below the person's name in the user info card available from the Participants list. See example in screenshot below.)

Note: Column A must contain the email address. (Make sure you include your own email!) Data is optional in Columns B, C, and D. 

Save the file as a .csv. 

An annotated view of a spreadsheet file. Column A lists several email addresses, Column B lists names, Column C lists roles, such as guest, staff, and speaker, and Column D includes a few affiliations. The view of a guest's info card shows as an example of where affiliation displays when added from a guest list.In your spreadsheet, add email addresses in Column A. Optional data can be added for display name, role, and affiliation. Affiliation info shows in the guest's info card (available by selecting a name in the Participants list in the Left Nav Menu of the Space).

Tip: Use the affiliation field to provide helpful details about a person, like identifying help staff or the guest speaker's organization! 

Upload a Guest List

Open the Space dashboard. Select Space Access in the Left Nav Menu. Select Upload .csv. Browse to your .csv guest list file and select Open from your computer's file explorer.

The Space dashboard with the Space Access section active. The Upload csv button is outlined in red. From the Space dashboard, select Space Access, then in the Guest List section, select Upload .csv.

Your guest list is added, and a new read-only Parsed Guest List section will display. 

After uploading a guest list, the contents display in the Parsed Guest List section.

Add More Guests

To add additional guests, select Add more .csv. Browse to your new or updated .csv file and select Open in your computer's file explorer. (This can be an updated copy with the original file name or a completely different file name.) The Parsed Guest List section displays the updates to your guest list. 

Note: If you need to remove guests completely, delete them from your .csv file, save the file, and select Upload .csv to overwrite the existing file.

Set Guest List Help Contact

Enter an email address for visitors to contact if they try to enter your Space and are not on the guest list. Select Save. (See the guest view of this message below.)

Download Guest List

To download a .csv file of your current guest list (including any additions you've made with Add more .csv), select Download.

Remove Guest List

To delete your guest list, select Remove

What Guests See

When a guest visits a Space with a guest list, they see a message prompting them to sign in. 

A message with the heading "Space has restricted access" with the description "Sign up for an account or log in to your existing account to enter the space. Check this box if you want all your account/data to be deleted after the event." A Sign In button displays below the description.The message a visitor sees when they visit a Space with a guest list and they are not signed in. When they select Sign In, they are prompted to sign in with Google credentials or to enter their email address. After entering their email address, they will receive a one-time use 6-digit authentication code in their email. They can then use this code to enter your Space. 

If the email they sign in with is not on your guest list, after they enter the authentication code, they see a message that they do not have access to the Space. If you have provided a guest list help contact email, this email displays.

A message with the heading "Space has restricted access" with the description" Your account (blurred email) does not have access to this space. Sign in to a different account or contact the point person for this space (blurred email)" with a Sign Out button.The message a signed-in visitor sees if they visit a Space with a guest list and their email is not on the guest list.

Tips and Troubleshooting

  • Guest lists are tied to individual Spaces, not accounts.
  • Having a guest list overrides password protection. 
  • You can add email domain restriction prior to adding a guest list, and the two will work together. However, you cannot add email domain restriction after adding a guest list.
  • Can't access the Space? Make sure your email is on the guest list! (Yes, you must add your own email as the Space Admin/Owner.)
  • Can't change your name in a Space? Ask the host to change your name in the guest list, or to leave the name field blank so you can change it yourself!
  • Occasionally, you may see an error message that says, "line undefined: Unable to auto-detect delimiting character; defaulted to "," that looks like this: 

    an image with the words, "line undefined: Unable to auto-detect deliminating character; defaulted to ","

    This may happen if some of the e-mail addresses in your CSV contain multiple periods and you only have two columns/categories.  The quickest way to get around this is to add in an additional column for "role" in your file.

Restrict Access by Domain

If you have made a reservation or have a subscription for your Space, you can add the additional security method of restricting Space access by email domain. This means to enter your Space, a person must be logged in and their account email must match the domain(s) you've listed. 

Note: Email domain access restriction is only available on Premium (paid) Spaces.

To limit Space access by email domain, open your Space dashboard. Select Space Access in the Left Nav Menu, and toggle on Email domain access. Enter the domain(s) you wish to have access to the Space and select Save

Note: An email domain is the part of the email address that comes after the @ symbol.

A view of a Space dashboard with Space Access selected in the Left Nav Menu. The Email domain access is toggled on and the section is outlined in red. In the field for email domains, "gather.town" displays with an x next to it. A Save button displays to the right of the field. To restrict access to your Space by email domain, open your Space dashboard. Select Space Access, and toggle on Email domain access. Enter the email domain(s) and select Save.

To remove the email domain restriction, select the x next to the domain, then select Save.

Allow Staff Access

If you are having issues and contact Gather for support, we may need you to grant us access to your Space so we can better troubleshoot. To allow Gather staff to access your Space, go to your Space dashboard and click Space Access in the Left Nav Menu. Toggle on Allow Staff Access

A screenshot of the Space dashboard. Space Access is outlined in a red box in the Left Nav Menu, and Allow Staff Access is also outlined in a red box. The toggle is on, which is indicated by the green color and the button moved to the right. Provide Gather Staff access to your Space from the Space dashboard. Click Space Access, then toggle on Allow Staff Access.

You can also grant Gather staff access to your Space from your Settings. Click Settings in the Left Nav Menu of your Space or open User/Video Preferences from the Bottom Action Bar. With the Space tab active, click Space Access in the Left Nav Menu of the Settings, and toggle on Allow Staff Access.

Note: It does not matter whether you grant access from the Space dashboard or your Space Settings.


Alert: Gather Staff will never ask you for the password to your Space.