Your Premium Dashboard is where you can set up and pay for reservations as well as manage many of the moderation settings for your Space. Each Space has it's own Premium Dashboard that is directly tied to all of the reservations and moderation settings of that particular space. You can find the Premium Dashboard for your Space in the following ways:
Using the Gather Icon in the Upper Left
You can click the Gather icon in the upper left of your screen and select "Upgrade Plan."
You can go to your Premium Dashboard to upgrade your space by selecting "Upgrade Plan" after clicking on the Gather icon.
Inside Space Settings
While you are inside of your space, you can access your Premium Dashboard by opening your settings, selecting the "Space" tab and clicking on the "Advanced" category
From Your Gather Homepage
You can access your Gather Homepage by either clicking the "Launch Gather" button from our main website or by going to https://gather.town/app
From your Gather Homepage, you must first select your space and then click on the "manage space" button.
Here's a brief walk-through of what the Premium Dashboard looks like:
If you have not made a reservation, your Space's capacity is automatically set to 25 on our free Basic Tier. Once you make a reservation, your Space's capacity will remain at 25 until the start of your reservation. Once your reservation is active, your Space's Capacity will change to match your reservation (e.g. if you paid for a space with a capacity of 15, your Space's maximum capacity will be 15, not 25 or 40).
After your reservation, your Space's capacity will return to 25 as it is placed back on our free servers.
A space's capacity is the limit on the number of concurrent participates online at any given time. When you make a reservation, you reserve dedicated server space to accommodate the maximum number of participants (including yourself).
If you anticipate more than 25 participants and want to flexibility to add more capacity, you will need to make a reservation to ensure your event starts and ends on a Premium Server. If your event has already started and you upgrade your Free Space to a Premium Space, your guests may be sent to different servers and be unable to interact with each other.
Think of it as reserving seats at a table. You need to let the venue know ahead of time to make sure there is enough room for all of your guests. You can always increase the number of chairs or add tables, but it may take some time. Since the venue had to set aside the space in advanced, you can't decide to use a smaller space in the middle of your event. However, you can absolutely change your reservation to a smaller space before your event starts.
How Far Ahead Should I Make Reservations?
You can designate the event reservation anytime before the the start of your event using the premium dashboard. If you would like to wait until you have a firmer headcount, please finalize your reservation at least 30 minutes before the start of your event.
Please note that you can and should start building your Gather map before making a reservation. Each reservation is directly associated with one specific Gather map/space, so it must exist before finalizing the reservation. Know that you can still continue to edit your map anytime before, during, and after your premium reservation time.
Where and how can I make my reservation?
You can head to your Premium Dashboard to purchase and finalize your reservation.
To get started, you can click on the right hand "New Reservation" button to start inputting your event details. 
View of the Premium Dashboard with an arrow pointing at the "New Reservation Button"
Once that opens up the main reservation menu, you will see the option to toggle on/off the Monthly Subscription option. For automated payment charges each month, click on the toggle until it turns blue. For a one-time event, leave it as it greyed out.
Toggle Monthly Subscription Button
Next, you will need to add in your event start time and end time, as well as your expected max concurrent user headcount for your event.
**Please note that the Dashboard should pick up and reflect your Local Time Zone while selecting the start and end time**
Time Selector UI
Next, you can select which pricing plan you would like: Town, City, or Metropolis. The Premium Dashboard is dynamic, and will show updated quotes based on your selected pricing plan, time frame, and number of users.
How to finalize and complete my payment for my premium reservation:
Once you've completed that time and capacity section, the Dashboard will automatically open the payment menu. There are two main methods to purchase your reservation:
- Direct Credit Card payment: enter your typical credit card information in the prompt for an immediate purchase
Credit Card Payment Prompt - Pay by Invoice through Stripe:
- Invoices will be sent directly to the email linked to your Gather account and can be paid through
- direct bank transfers
- OR you can download a pdf copy of your invoice to send to your financial department to purchase
- Please note that invoices must be paid in full and in advance of your Gather premium reservation, otherwise your event will not become active.
Invoicing Prompts
- Invoices will be sent directly to the email linked to your Gather account and can be paid through
*If you have received a special discount code, you can select this action button to enter your discount code. Your Premium Dashboard should automatically update your final quote.
Discount Code Hidden Prompt
Once you've purchased, you are all set for an exciting and successful Gather event!
Here's what upcoming and active reservations look like! Make sure you can see your event on your dashboard!
There are two ways you can purchase a monthly license.
1) Toggle ON the monthly subscription button at the top right of your dashboard. This will allow you to automatically get charged on the same day of every month, based on your first month's purchase.
Monthly Subscription Toggled ON is blue
2) Toggle OFF the monthly subscription to purchase just a one-time 30 day license, and the dashboard pricing page will dynamically calculate your one-time fee and will not auto-charge you for the next month until you personally set another month up.
Monthly Subscription Toggled OFF is Grey
To cancel an upcoming reservation, go to your Premium Dashboard and select your space from the drop down menu. Once you are there you can click the red "cancel" button next to the reservation you would like to cancel.
To cancel a monthly reservation, you can press the same red "cancel" button. As long as you cancel before the next billing cycle, you will not be charged for the following month. If you cancel mid-month, your reservation will still be active for the remainder of your billing cycle and you will not receive a refund.
Your reservations will be listed in the upper right corner of your Premium Dashboard. Click the red cancel button on the right.
To edit your reservation to either change the time, number of users, or pricing tier, click the grey pencil icon. A blue box will appear that will allow you to edit your reservation. Additionally, you can tell which reservation you are editing because it will be listed as "editing" in the same line as the original reservation:
After clicking the grey pencil button, a blue box appears where you can edit your reservation.
If you do not see your reservation listed, check your other Spaces to see if the reservation was accidently placed on the wrong Space. If this is the case, simply cancel the reservation and make a new one on the correct space. Your refund will be processed in approximately 5 to 10 business days.
Learn about what features you can turn on and off to help moderate your Spaces here.
By default, anyone with the URL to your Space can access your Space. We automatically generate Spaces using a random string significant enough to prevent access through random guessing; however, the more widely distributed your link is, the higher the possibility you may encounter unwelcomed guests.
To find out more about how to protect your space check out our full article on Space Access Permissions here.
You can delete a Space on the Space's Premium Dashboard.
You can delete your space by clicking the red button indicated by the purple arrow inside of your Premium Dashboard
If you are not logged in, when you click the 'manage space' button, you will see a white page with a login form; if you choose not to log in or create an account, your space will remain unclaimed / anonymous, and it will disappear naturally after ~21 days of inactivity.
There is a known issue where deleted spaces are still listed in your "Recent Spaces" list on your Gather Homepage. Although it is listed, you won't be able to enter that space (nor can anyone else) because it is deleted from our servers the moment you confirm your desire to delete it. This issue will be resolved when the redesign of the landing page is completed. Sorry about the confusion!