You can increase your Space capacity before or during an event or before a subscription begins. You can manage your reservations by opening your Space dashboard.
Increase Capacity in 2-Hr and Per Day Reservations
In Reservations, select the Active & Upcoming tab to find the reservation you wish to edit. Select Manage on the reservation to be modified, then select Edit Reservation Details.
Enter the new number for Space capacity. The dynamic cost calculator will display the new calculation with the additional amount you owe. Select Next.
Enter your payment information and billing address. Click Continue.
Review and accept the terms and select Pay $xx USD.
You will see a success message and see the updated details in your Active & Upcoming reservations.
Note: It will take roughly 15 minutes for the change to work its way through our system and reallocate resources to increase your event's capacity.
Increase Capacity in Monthly Subscriptions
At this time, increasing the capacity and editing a monthly subscription is not possible. You will need to cancel your current reservation and create a new monthly subscription for the increased user count.
- Please note that after canceling your subscription reservation, your Space will still be on the Premium servers for the remainder of your billing cycle.
Please contact us if you have further questions or concerns.