Increase Space Capacity

Our free plan allows up to 10 simultaneous users in a space. If you have reached this limit and need to upgrade to a paid plan, please create a reservation or subscription. 

Increasing capacity for one-time reservations

1. Log onto Gather
2. Make sure you see your Created Spaces
3. Click on the three-dot menu to the right of the space name and click Manage Space
4. Click on Active & Upcoming
5. Click on Manage on the reservation
6. Click Edit Reservation Details
7. Enter the updated Space capacity. You’ll be shown the updated price on the right.
   1. For increasing capacity, you’ll be charged for the increase
   2. For decreasing capacity, you’ll be refunded for the decrease
8. Enter the payment information and billing address
9. Click Next: Review
10. Review the details to make sure they’re correct and click Pay $XX.XX USD or Refund $XX.XX USD

It will take approximately 15 minutes for the change to take effect and redistribute resources to increase your space’s capacity.

Increasing capacity for monthly subscriptions

1. Log onto Gather
2. Make sure you see your Created Spaces
3. Click on the three-dot menu to the right of the space name and click Manage Space
4. Click on Active & Upcoming
5. Click on Manage
6. Click Adjust Space Capacity
7. Enter the new capacity
   1. If increasing space capacity, prorated charges will be displayed on the right
   2. If decreasing space capacity, the changes will take effect after your next billing cycle displayed on the right
8. Click Update subscription or Pay $XX.XX USD to finalize the changes

Troubleshooting unexpected behavior