Edit or Cancel a Monthly Subscription

This article covers how to manage your Monthly subscriptions in your Space dashboard

Warning: At this time, you cannot edit the details of an Active or Upcoming Monthly subscription. Instead, you must cancel the subscription and rebook it. 

Key Subscription Details

  • Monthly subscriptions place your Space on our Premium servers. Your Monthly subscription auto-renews every 30 days from your Start Date, so you will be charged each month using the payment method you originally provided.
    • For example: If you purchase a subscription with a start date of November 1, your subscription will automatically renew and you will be automatically charged for the next month on November 30. You will receive an email reminder about the upcoming payment 15 days prior to renewal. 
  • You must be the person who booked the subscription to edit it. 
  • You cannot edit the details of subscriptions, but you can cancel them and rebook. The refund behavior is a little different for canceling an Active Monthly subscription versus an Upcoming Monthly subscription.
    • Active Monthly Subscription: When you cancel an Active Monthly subscription, you will not receive a pro-rated refund. Your Space will remain active for the original capacity until the end of your billing cycle. You will not experience any disruption in your Space. (The end of your billing cycle is every 30 days from your Subscription start date.) 
    • Upcoming Monthly Subscription: You are not charged for an Upcoming Monthly subscription until the subscription Start Date and time, so you can cancel this subscription at any time. 
  • You decide when your new reservation will begin. You can begin your new reservation immediately, or you can schedule the new reservation to begin when your current reservation ends.

Cancel and/or Rebook Active Subscription

To manage your subscriptions, open your Space dashboard. In Reservations, select the Active & Upcoming to find the active subscription you wish to update. Select Manage on the subscription to be modified.

A screenshot of a Space Dashboard with the Reservations section open. A Monthly subscription for 35 users displays in the Upcoming section. It is outlined in red. Two buttons display for the Subscription: Manage and Receipt.From your Space Dashboard, in the Reservations section, find your Monthly subscription in Active or Upcoming. Select Manage.

The Edit Reservation modal displays, explaining that you cannot edit the subscription. If you wish to change your subscription details, select Cancel Reservation.

A screenshot of the Space Dashboard with Reservations active. An Edit Reservation modal displays with a large, red Cancel Reservation button. Text beneath the button reads: When you select Manage for a subscription, a message displays that you must cancel the subscription and create a new one for changes. Select Cancel Reservation to proceed.

When you select Cancel Reservation, you must confirm you wish to cancel. Your active subscription will remain active until the end of your billing cycle, which is 30 days from your Subscription Start date.

When you cancel an active subscription, your subscription remains active until the end of your billing period.

Once your subscription is canceled, you can now rebook the subscription. (See Create a Reservation or Subscription for a refresher.) Remember, your Space will remain active for the original capacity until the end of your billing cycle. You will not experience any disruption in your Space.

Cancel and/or Rebook Upcoming Subscription

To manage your subscriptions, open your Space dashboard. In Reservations, select Pending to find the upcoming subscription you wish to update. Select Manage on the subscription to be modified.

The Pending tab of the Reservations section of the Dashboard, with an upcoming subscription for 100 users displaying, with a manage button.In the Pending tab, select Manage for the upcoming subscription you wish to modify.

The Edit Reservation modal displays, explaining that you cannot edit the upcoming subscription. If you wish to change your subscription details, select Cancel Reservation.

A screenshot of the Space Dashboard with Reservations active. An Edit Reservation modal displays with a large, red Cancel Reservation button. Text beneath the button reads: When you select Manage for a subscription, a message displays that you must cancel the subscription and create a new one for changes. Select Cancel Reservation to proceed.

When you select Cancel Reservation, you must confirm you wish to cancel. Your upcoming subscription will immediately be canceled and you will not be charged.  

Select Yes, Cancel Reservation to cancel your upcoming reservation.

Once your subscription is canceled, you can now rebook the subscription. (See Create a Reservation or Subscription for a refresher.)