Edit or cancel a monthly subscription

This article covers the following changes that can be made to a monthly subscription including:

  • Updating the space capacity
  • Updating the credit card information
  • Updating the billing information
  • Canceling the subscription

Editing space capacity

  1. Log onto Gather
  2. Make sure you see your Created Spaces
  3. Click on the three-dot menu to the right of the space name and click Manage Space
  4. Find your subscription and click on Manage
  5. Click Update space capacity
  6. Enter the new capacity
    1. If increasing space capacity, prorated charges will be displayed
    2. If decreasing space capacity, the changes will take effect after your next billing cycle
  7. Click Update subscription or Pay to finalize the changes

Updating billing information and credit card

  1. Log onto Gather
  2. Make sure you see your Created Spaces
  3. Click on the three-dot menu to the right of the space name and click Manage Space
  4. Find your billing information and click on Update
  5. Click on Update card
  6. Enter your new card information and billing details and click Save Changes

If you have an unpaid invoice, the new credit card will be used to pay it. Otherwise, the changes will go into effect on the next subscription renewal date.

Canceling a subscription

  1. Log onto Gather
  2. Make sure you see your Created Spaces
  3. Click on the three-dot menu to the right of the space name and click Manage Space
  4. Find your subscription and click on Manage
  5. Click Cancel my subscription
  6. Follow the prompts and click Continue with cancelation

Your subscription will stay active until the end of the billing cycle.

Troubleshooting unexpected behavior

IssueWhat to checkExplanation
I reduced my subscription capacity, and I'd like a refund for prorated amount.
We don't currently offer a refund for prepaid subscription fees.

I have a discount code that's not reflected in the price after I change my subscription capacity.If you have a discount code currently applied to your subscription, you'll need to cancel the subscription and create a new one. Please reach out to us if you've lost your discount code. Discount codes aren't currently recognized when changing the capacity of a subscription.