Need to change your reservation details before your event? No problem! Have to cancel a reservation? Well, we're bummed, but we can help you with that, too. This article covers how and when you can edit or cancel your 2-Hr or Per Day-reservations in your Space dashboard.
Note: Need to manage your Monthly subscription? Head over to Edit or Cancel a Monthly Subscription.
Manage Reservations
You can manage your reservations by opening your Space dashboard. In Reservations, click the Active & Upcoming or Pending tab to find the reservation you wish to edit. Click Manage on the reservation to be modified.
Important! Only the Admin who made the reservation can edit it!
In the Space dashboard in the Reservations, click Manage to edit an Active, Upcoming, or Pending reservation.
Note: What you can change and when varies a bit depending on the status of the reservation: Active, Upcoming, or Pending.
Warning: At this time, you cannot edit or update monthly subscriptions, only cancel and rebook.
Active Reservations
✔ You can increase the Space capacity on any Active reservation.
Note: If you increase your Space capacity for a 2-hr or Per-Day reservation, you will be charged the difference for the new total cost. If you increase capacity for a monthly subscription, you must cancel your reservation and place a new one. However, the original reservation remains active on our servers, so you should not experience any disruption in your Space.
When you increase your Space capacity in an Active reservation, you are charged the difference for the new total.
✖ You cannot decrease your Space capacity for an Active reservation.
✖ You cannot change any Active reservation's Start/End date or time.
✖ You cannot cancel an Active reservation.
Upcoming Reservations
✔ You can change the Space capacity on a 2-hr or Per day Upcoming reservation. If you increase your Space capacity, you will be charged the difference between the original and new reservation.
You can increase your Space capacity in your Upcoming 2-Hr or Per day reservations. You will be refunded for the original reservation, and charged for the updated reservation.
If you decrease your Space capacity, you will be refunded the difference.
✔ You can change the Start/End date or time on a 2-hr or Per day Upcoming reservation, and we will automatically apply a discount if your new time would be cheaper on a different plan.
✖ You cannot edit a Monthly Upcoming reservation; you can only cancel it, then create a new reservation.
✔ You can cancel any 2-hr, Per day, or Monthly Upcoming reservation. You will be fully refunded for any 2-hr or Per day Upcoming plan, and your Monthly Upcoming plan will be canceled prior to the first charge.
If you cancel an Upcoming 2-hr or Per day reservation, you will be fully refunded.
Pending Reservations
When you create an invoice for an event, it will appear under your pending reservations until the invoice is paid. Once you pay the invoice, it will appear under your "Active and Upcoming" reservations tab.
✖ You cannot edit a 2-hr, Per day, or Monthly Pending reservation. You must cancel it and create a new reservation for any changes.