Unfortunately, you cannot rename a Space at this time. However, you can create a new space by cloning a previous space.
If you exceed your Space capacity, additional guests may not be able to join your Space. Although we provide a small buffer, when you exceed your capacity, your guests will experience either or both of the following things:
- The performance in your Space will start to degrade. Your guests will experience lag and issues connecting to audio/video.
- Once you've exceeded our buffer, new guests will see a Space Capacity Limit message and will not be able to join the Space.
You can provide a Custom Space Limit message that informs your blocked guests of who to contact or what to do (see Space Capacity article). You can also increase your Space Capacity before or during your event if needed. Just note that the changes take about 15 minutes to take effect.
You can increase your Space capacity before or during an event or before a subscription begins. You can manage your reservations by opening your Space dashboard.
Increase Capacity in 2-Hr and Per Day Reservations
In Reservations, click the Active & Upcoming tab to find the reservation you wish to edit. Click Manage on the reservation to be modified, then click Edit Reservation Details.
Enter the new number for Space capacity. The dynamic cost calculator will display the new calculation with the additional amount you owe. Click Next.
Enter your payment information and billing address. Click Continue.
Review and accept the terms and click Pay $xx USD.
You will see a success message and see the updated details in your Active & Upcoming reservations.
Note: It will take roughly 15 minutes for the change to work its way through our system and reallocate resources to increase your event's capacity.
Increase Capacity in Monthly Subscriptions
At this time, increasing the capacity and editing a monthly subscription is not possible. You will need to cancel your current reservation and create a new monthly subscription for the increased user count.
- Please note that after canceling your subscription reservation, your Space will still be on the Premium servers for the remainder of your billing cycle.
Please email us at firstname.lastname@example.org if you have further questions or concerns.
You can increase your capacity during an event with a reservation, but note that it will take roughly 15 minutes for the update to work its way through our system and for resources to be reallocated. You can also switch from a Free Space to a Premium Space in the middle of an event without disruptions to your event, but it will take roughly 15 minutes before you are able to see the capacity limit increase.
Note that subscriptions can not be edited. At this time, in order to increase or decrease the capacity for a subscription, you will need to make a new reservation with the updated capacity you want and then cancel your old subscription. Once you've done this, you can email email@example.com to be prorated for the remaining amount that was not used. Please include both receipt numbers and your Space's URL!
Yes! You can set up multiple reservations in the same Space. This is a great option if you have a Space that's typically Free and you want to host a special event with more than 25 people, or if you have a paid subscription for a set number of participants but want to host a party or conference where more people will join. You can plan an unlimited number of paid events in a Space, and you can upgrade your event while it's happening. Just head into the Reservations section of your Space dashboard. From there you can Create Reservation or manage an Active & Upcoming event.
Before your event starts, if you have an Upcoming 2-Hr or Per Day event, you can update your Space capacity and reduce the number of expected concurrent participants. Head to your Space dashboard to review your Reservations. Click Manage next to the reservation you wish to update. Update the Space capacity and you will be partially refunded for the reduced number of guests.
If your event has already started, you can only increase your Space's capacity.
Note: You cannot edit an Active or Upcoming Monthly subscription. You must cancel the subscription and create a new one.
We do not change pricing or offer pro-rated refunds after an event if the actual number of attendees is less than the forecasted numbers as the servers need to be booked and reserved at the time of your event.
If you are unsure how to estimate your number of attendees, aim low. You can always increase your Space Capacity during the event.
You have roughly 15 minutes between the time your reservation ends and the time your Space will be moved back to our Free servers. When this happens, you may encounter slight connection issues that will resolve if you refresh the browser. Anyone new who enters your space may not be visible to you until you you refresh your browser. If you have more than 25 people in your space when it is returns to a Free server, you will likely experience performance issues.
If you'd like to re-use the same Space for a future event, you can make another Premium event reservation in the Reservations section of Gather Admin.
If you pay through the Dashboard, you will get a receipt sent directly to the email you used to log into Gather. You can search specifically for "Gather Presence, Inc." or "Stripe."
Alternatively, if you visit the the Reservations section of your Space dashboard you can view your Active & Upcoming events and click the Receipt button next to the relevant event. A new window will open with your Stripe receipt.
Note: At this time you will not be able to view your past reservations nor the receipts for your past events. To find a receipt from a past event, please search your inbox.
At this time there is, unfortunately, no way to reset everyone's position. We apologies for this inconvenience and hope to find a solution soon.
Remember: If you ever get stuck and cannot move, you can type "e" on your keyboard to teleport to the nearest open area. You can also click your name in the Bottom Action Bar and select Respawn to send yourself to the Space's default entrance.