Browser Settings and Permissions

Gather must request permission to use your mic and camera from the web browser. Right now, Gather is supported on Chrome, Firefox, and Desktop Safari (in Beta). Here's how to check your browser and system settings to make sure you have a smooth experience in Gather. 

To work properly, Gather should be Allowed access to the microphone and camera.

Chrome Settings

When you first enter Gather in Chrome (or if you've cleared your Chrome history), you will see a pop-up asking for camera and microphone access permissions. Click Allow in order to provide the best experience in Gather.

A view of the camera and mic permission request in Chrome when entering a Gather Space. The browser pop-up requesting permissions is outlined in red.Click Allow in the Chrome site permission settings to enable audio and video.

If you block Gather from accessing your camera or microphone in Chrome, you will see a camera icon in the upper right of your site address bar with a red "x" to indicate that you have denied the site access. You can click on this to change your preferences.

A red arrow points to the camera icon in the right of the URL bar. The camera icon has a red x over it. Clicking the red x opens a pop-up that displays current site settings for camera and microphone.Click the blocked camera or mic icon at the right of the URL bar in Chrome to view and change camera and mic settings.

Select the option to allow Gather access to your camera and microphone. Refresh the page for the changes to go into effect.
Refresh the page to apply the updated settings. 

You can view or change your permissions at any time by clicking the lock icon to the left of the URL.

A red arrow points to a lock icon to the right of. the site URL in the browser. The lock icon is circled in red and the site permissions pop-up displays.Access the Privacy and Security settings by clicking the lock icon next to the URL.

Firefox Settings

When you first enter Gather in Firefox (or if you've cleared your Firefox history), you will see a pop-up asking for camera and microphone access permissions. Click Allow to provide the best experience in Gather.

A view of the mic permission request in Firefox when entering a Gather Space. The screen is of the page where you select your name and avatar.Click Allow in the Firefox site permission settings to enable audio and video.

If you block Gather from accessing your camera or microphone in Firefox, you will see camera and mic icons with slashes through them to indicate that you have denied the site access. You can click on these to change your preferences.

A red arrow points to camera and mic icons with slashes through them with slashes through them. The slashed out icons are circled in red. A warning message displays on the Gather page that reads "Gather needs your permission to access your camera so others can see you. Please go to your browser's settings to grant Gather access."If you have denied Gather access to either your camera or microphone, you'll see video and mic icons with a grey slash through the them in the URL bar.

You can view or change your permissions by clicking the lock icon to the left of the site URL. In the site permissions pop-up, click the "x" next to each blocked permission. Refresh your page. 

A view of the Firefox site permission settings pop-up. A red arrow points to "Blocked temporarily" with an x. Hover text for the "x" shows "Clear this permission and ask again."Click the "X" next to each blocked permission in the Firefox site privacy settings to allow the camera and/or mic. Refresh the page to apply the updated settings.

Once all permissions have been granted, you can check or change your settings by clicking the lock icon to the left of the site URL.  Your site security settings should look something like this:

A close-up of the site settings in Firefox, with the camera and microphone both allowed temporarily. Firefox site settings with both camera and microphone permissions temporarily allowed. 

If you get this message instead, refresh the page.
A close-up of the Firefox site permissions that does not show the camera or the mic. Under "Permissions," the pop-up text reads "You may need to reload the page for changes to apply."Site settings after cancelling blocked permissions but not yet refreshing.

Safari (Beta)

Safari (on desktop, not mobile) will prompt you for camera and microphone permissions when you first log into a space

A close-up of Safari's site permissions pop-up, asking to allow gather.town to use the microphone. The options are Allow, Never for This Website, and Don't Allow.Grant permissions for camera and mic access for Safari.

Safari will prompt you for camera and microphone permissions separately when you first log into a space. Click Allow to permit Gather to use your microphone and to use your camera. 

  • If you click Don't Allow and want to change the setting, refresh the page and try again.
  • If you click Never for This Website, you can change the setting in your Safari Preferences. 

In the Safari menu, click Preferences, and select the Websites tab. Scroll down to Camera and Microphone. Click into each one of these and find gather.town on the list of websites to the right, then set the drop down menu to Allow (or Ask, if you wish to be prompted every time).

A view of Safari preferences, with the Websites tab active, and Microphone selected. gather.town displays in the list under Currently Open Websites, with Allow selected.If you select Never Allow for This Website for camera and mic access, you must change your permissions in Safari Preferences.

You might get stuck with a screen saying "Awaiting Audio and Video Permissions" if you dismiss or block the initial mic/camera permission pop-up window or if you have not previously enabled security permissions for your browser on a Macbook or Apple computer inside of your Apple Privacy and Security Settings.

To access these settings, open System Preferences and select Security and Privacy.

Open your Apple System Preferences by click on the Apple icon in the upper left corner of your screen.

From your system preferences, select and open your Security and Privacy settings. 

Enable permissions for both your camera and microphone  for the browser you are using. 

In the menu on the left side, find and select 'Camera' and 'Microphone' and check the box on the right to enable permissions for your web browser to use your camera and microphone.

You might need to click the padlock in the bottom left corner to allow changes to your system preferences. 


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