Gather must request permission to use your mic and camera from the web browser. Right now, Gather is best supported in Chrome and Firefox. The desktop Safari browser is supported in beta. Here's how to check your browser and system settings to make sure you have a smooth experience in Gather.
To work properly, Gather should be Allowed access to the microphone and camera.
When you first enter Gather in Chrome (or if you've cleared your Chrome history), you will see a pop-up asking for camera and microphone access permissions. Click Allow in order to provide the best experience in Gather.
If you block Gather from accessing your camera or microphone in Chrome, you will see a camera icon in the upper right of your site address bar with a red "x" to indicate that you have denied the site access. You can click on this to change your preferences.
Select the option to allow Gather access to your camera and microphone. Refresh the page for the changes to go into effect.
You can view or change your permissions at any time by clicking the lock icon to the left of the URL.
When you first enter Gather in Firefox (or if you've cleared your Firefox history), you will see a pop-up asking for camera and microphone access permissions. Click Allow to provide the best experience in Gather.
If you block Gather from accessing your camera or microphone in Firefox, you will see camera and mic icons with slashes through them to indicate that you have denied the site access. You can click on these to change your preferences.
You can view or change your permissions by clicking the lock icon to the left of the site URL. In the site permissions pop-up, click the "x" next to each blocked permission. Refresh your page.
Once all permissions have been granted, you can check or change your settings by clicking the lock icon to the left of the site URL. Your site security settings should look something like this:
If you get this message instead, refresh the page.
Safari (on desktop, not mobile) will prompt you for camera and microphone permissions when you first log into a space.
Safari will prompt you for camera and microphone permissions separately when you first log into a space. Click Allow to permit Gather to use your microphone and to use your camera.
- If you click Don't Allow and want to change the setting, refresh the page and try again.
- If you click Never for This Website, you can change the setting in your Safari Preferences.
In the Safari menu, click Preferences, and select the Websites tab. Scroll down to Camera and Microphone. Click into each one of these and find gather.town on the list of websites to the right, then set the drop down menu to Allow (or Ask, if you wish to be prompted every time).
You might get stuck with a screen saying "Awaiting Audio and Video Permissions" if you dismiss or block the initial mic/camera permission pop-up window or if you have not previously enabled security permissions for your browser on a Macbook or Apple computer inside of your Apple Privacy and Security Settings.
To access these settings, open System Preferences and select Security and Privacy.
In the menu on the left side, find and select 'Camera' and 'Microphone' and check the box on the right to enable permissions for your web browser to use your camera and microphone.
You might need to click the padlock in the bottom left corner to allow changes to your system preferences.