We are working on making Gather a better experience for assistive technology. The following list of best practices is based on collaborative conversations with various event hosts about creating more accessible and intuitive Gather Spaces.
General Accessibility Best Practices
- Create and add wayfinding instructions, text, and custom objects to introduce guests to your Space.
- Provide clearly designated areas for guests who may need interpreters or for participants who would like some down time.
- Ensure you have clearly identified support staff using iconography (see below). These staff can help guests find their way around the Space, connect manual signers with interpreters, or assist with any other questions or needs.
- Provide multiple ways for guests to get support (e.g., via Gather chat, at designated help areas within the Space, using interactive objects, including instructions like PDFs or videos, etc.)
- Show users how to use the Follow feature, disable Smart Zoom, and use live captioning.
- Select objects with high color contrast that are easily distinguished from the background (see tools below).
- Test your space with colorblind filters (see tools below).
- Do not rely on color alone to convey meaning.
Add Instructions Within Your Space
Make your Space easier to navigate by adding wayfinder symbols, interactive objects (e.g., signs or bulletin boards), and instructions, especially in welcome or lobby areas where guests first arrive in your Space.
You can also create a legend explaining key symbols in the Space. Use those symbols to signify specific people, places, or topics.
Make sure the objects and text you add offer high color contrast, especially against the background, and can be seen by users who experience different types of colorblindness. You can check if your colors pass accessibility guidelines using some of the tools we list at the end of this article.
When you're using symbols, make sure color alone does not signify meaning. For example, if you want to use different colors of rugs to indicate different types of areas, distinguish by pattern, as well. Below, we have fancy yellow ornate rugs for people who want to mix and mingle, or simple green rugs with small diamonds for people to have some quiet down time.
Note: If you need signs and text in a color other than black, we recommend uploading custom objects to support high color contrast.
Add Icons to Your Name or Status
Participants in the Space can add emoji symbols in their name or in their status to provide more info about themselves. This is a great practice for large events—encourage speakers, guests, sponsors, etc. to use a chosen symbol in their name or status for quick visual cues of their role in the Space. Make sure to provide a legend so that participants know what each symbol means (e.g., ⭐ could mean staff; 🎤 = speaker; 🦻= Deaf; 👋 = interpreter).
You can add an emoji directly to your name using the emoji picker native to your operating system. Use ctrl (^) + cmd (⌘) + space for Mac, and use the Windows key + period (.) for Windows. Then search for the emoji you wish to add to your name! This symbol will show up next to your name in the Space.
You can also use our emoji picker and add a text status that will display under your name in the Participants panel. (The status does not show up next to your character in the Space; you just see the status in the Participants panel.)
Create Interpreter Areas
For keynote speeches, spotlight interpreters so that the sign language or foreign language interpreters show up as one of the prioritized videos in the video carousel. Participants can click on the interpreter's individual video to view in the full screen mode.
Create Private Areas throughout your Space to allow participants to focus on interpreters. These areas are also helpful for neurodivergent folks (or anyone, really) to take a break from the sights and sounds of the event.
Use the Follow Feature
The Follow feature is great for introducing participants to a Space. This may be especially helpful for guests who are neurodivergent, deaf, or blind/low vision so that leaders can navigate them through the Space. If an interpreter follows a signing deaf participant, they can use their hands to sign instead of focusing on the keyboard to navigate.
Disable Smart Zoom
Some users, especially those with low vision, may prefer to view a zoomed-in version of the map. In the Bottom Command Bar, advise guests to click their name and open their User/Video Preferences. From Space preferences, they can disable Smart Zoom. They can then choose to incrementally zoom into the map.
Enable Live Captioning Tools
The latest Chrome update now natively supports live captioning of audio streams, which WebRTC connects to automatically, so you can have live captioning for other people's audio in Gather! In the top right of your Chrome navigation menu, click the three lines next to the musical note. A pop-up window shows the name of the site. At the bottom of the pop-up, a toggle switch can be turned on to enable Live Captioning (in English only).
Note: Read more about the tool on Google's blog.
At the bottom of your Gather Space, you will see a live captioning of all audio input. Some of the tools listed below offer additional captioning support.
Use Third-Party Tools
- Want more captioning support?
- Need to check your colors?
- Have blind or low vision guest?
- Use a third-party calling tool so that the guest can connect with a tool they're most comfortable with (e.g., Zoom). Then have your support staff in Gather walk through the Space and the event, narrating the experience to the guest in the third-party platform and responding to their questions.
We are working on making Gather more accessible. Hearing from users helps us understand what your needs are and how to best meet them. Please contact us if you have any accessibility concerns or suggestions.