Gather offers two types of pricing: Monthly/Annual Subscriptions or One-Time Reservations. This article will cover everything you need to know about managing a subscription on Gather. 

A subscription on Gather is best for ongoing use of a space, such as a virtual office or classroom. To learn more about purchasing a one-time reservation (best for events with a specific end date), click here. 

Overview

Premium Subscriptions on Gather cost $7/user/month, or you can save 15% by upgrading to an annual plan.  

To create and make changes to your subscription, you need to be an Admin of the space. Click here to learn more about user roles. 

To create, edit, or cancel your subscription, navigate to your Space Dashboard. You can get there two ways: 

1. From the Gather app homepage: Find the space you want to manage the subscription for. Click the three-dot menu to the right of the space name and click Manage Space. 
2. From within the space: Click the Main Menu button at the left of the bottom navigation bar. Click Upgrade Space. 

By default, this will open the Plans & Billing tab. This is where you can manage your plan. 

Start Your Subscription

1. Open the Plans & Billing tab of your Space Dashboard and select the For Virtual Office tab at the top
2. Use the toggle to view the price with monthly or annual billing and click Select. (You can change the billing frequency before submitting payment.) 
3. Set your Space Capacity and choose what the subscription is for. Click Next. 
4. Enter payment information. You can choose to pay by credit card or invoice. You can pay the invoice through credit card, ACH transfer, or check.
5. That's it! You've started your subscription.

The price of your plan is based on the Space Capacity you set. Space Capacity is the maximum number of concurrent users that can be in your space at the same time. For example, a virtual office with a Space Capacity of 20 users would cost $140 per month ($7 per user per month) and allow 20 users to be in the space at the same time. 

We recommend choosing a space capacity slightly higher than the number of people on your team. This leaves extra room for things like interviewing candidates, holding client meetings, or other situations where guests are in your office. 

Interested in an enterprise plan? Contact our Sales Team

Increase or Decrease Subscription Space Capacity

Once you've created your subscription, there are two ways you can adjust your Space Capacity: 

1. Increase/Decrease the Space Capacity of your subscription. This is best for "permanent" adjustments to your Space Capacity. For example, if you hire more people onto your team or bring another department from your company into your virtual office. 
2. Add a temporary plan on top of your subscription. This is best for temporarily increasing your Space Capacity. For example, if only a portion of your team works in Gather every day but you want to hold a full company social or retreat in the space. 

To increase/decrease the Space Capacity of your subscription: 

1. From the Plans & Billing Tab of the Space Dashboard, find your subscription and click Manage
2. Click Update space capacity
3. Enter the new capacity
   1. If increasing space capacity, prorated charges will be displayed and your capacity will increase immediately. 
   2. If decreasing space capacity, the changes will take effect after your next billing cycle. 
4. Click Update subscription or Pay to finalize the changes

If you reduce your space capacity, the changes will take effect after your next billing cycle. We are unable to issue refunds for the prorated amount.  

To add a temporary plan on top of your subscription: 

1. From the Plans & Billing tab of the Space Dashboard, click Manage on your subscription. 
2. Click Add temporary plan.
3. Type the number of additional members you want to add to your space capacity, and select the start and end date. 
4. Review the summary and click Pay. 

• No, we don't currently offer a refund for prepaid subscription fees.
• Please allow up to 15 minutes for the changes to take effect. Our system needs to reallocate server resources based on the updated capacity, which could take a few minutes.
• Discount codes aren't currently recognized when changing the capacity of a subscription. If you have a discount code currently applied and need to change space capacity, you'll need to cancel the subscription and create a new one with the new amount and discount code. Please reach out to us if you've lost your discount code. 
• No. You'll need to either: (1) Create a one-time reservation on top of your subscription (for discounts that temporarily increase space capacity) or (2) Contact Support and we can help.