Remote Office Guest Check-In

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Invite guests to your remote work office with peace of mind using our new Guest Check-In experience on Gather. You can control how often guests can join while keeping your space secure.

There are two ways your guests will experience this: one if they enter through a meeting link, and another if they go directly to your space URL. This article covers both scenarios.

Enabling Guest Check-In

To enable the guest check-in experience, a space Admin will need to:

  1. Click on Ctrl/⌘+P or by clicking Settings in the main menu. 
  2. Click on the Space tab
  3. Click on Space Access
  4. Adjust the toggle for Enable guest check-in

If this is toggled off, guests can still join your space, but they won’t experience the check-in flow outlined below. With this disabled, you can still manage space access in other ways.

What it Looks Like for Guests

When a guest enters a space, they will see a screen displaying a list of all active members in the space. They will then be prompted to select who they are there to see. Once they choose a member, that member will be given the option to accept or deny the request.

What it Looks Like for Members

If you are logged into your account and active in a space, you will receive a notification if a guest is trying to enter and speak with you. You can choose to accept or deny their entry. If you deny entry, the guest will receive a notification. If you accept, you can then choose to send them to the lobby (or spawn location) of your space or allow them to meet you directly where you are located within the space.

View and Manage Guest Access

To manage guest access and settings, follow these steps:

  1. Go to Settings
  2. Click on the Space tab
  3. Click on Manage Guests

From here you can view Active, Expired, and Revoked guest access, manage current guests, and add new ones. 

By default, a guest who checks into a space is given access for 24 hours. This allows the guest to bypass the check-in process for 24 hours. If you have a frequent visitor, you can assign them guest access that is set for a longer duration.

To issue guest access, the guest must be signed into their Gather account. Once you assign access, the guest will receive an email with the details. If you need to make changes, you can manage the guest access duration or revoke it after it has been created.

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