Some campus and corporate networks, VPNs, and firewalls will by default block traffic for Gather video calls. If you are using a campus or corporate network, VPN or firewall, and are having trouble accessing Gather, you can try the following actions to fix it:

• Disable your VPN or Firewall

• Visit your VPN provider's support website and try different connection options

• Change your connection to a different server or network if your VPN will allow you to do so

• Ask your network administrator to unblock the following endpoints, which we use to provide video calls on Gather:

Gather uses several different video backends. To check which video backend your space is using, enter your space and open the debug overlay with ctrl-shift-d or cmd-shift-d. On the left side of the screen, look for the value of the ‘A/V Backend’ field.

Since the backend can occasionally change depending on service availability, you may want to unblock all backends to ensure connectivity.

If your backend is Gather, you need: