My email code doesn't work

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If you haven't done so already, please try the following steps: 

  1. Go to https://app.gather.town/app and select Sign In
  2. Enter your email address and select Sign in with email. Keep your browser window open. You will receive a 6-digit code at the email you signed in with. 
  3. Enter the 6-digit code from the most recent email into the browser. 

Troubleshooting

  • If the email does not arrive immediately, wait at least 5 minutes before requesting another one.
  • The 6-digit code is valid for 10 minutes.
  • Each time you request a new code, the previous code is invalidated. 
  • If you are logging into Gather with your work email, you may want to check your spam folder or ask your IT help desk if login@mail.gather.town is blocked. 
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