Block, Kick, & Ban users

Tanner Hopkins
Tanner Hopkins
  • Updated

Among Gather's core values are being open, honest, and constructive, as well as being warm-hearted. We want people in our Spaces to feel safe, respected, and accepted. There are times when Space Admins and Mods may need moderation tools, particularly if you want to give the people in your Space agency over who they interact with. For those situations, we have the following three options: blocking, kicking, and banning. 

There are also just times when audio and video can be overwhelming or distracting, and there's an easy way to mute a person's audio or turn off their video!

Muting

To turn off another person's audio or video feed, just hover over their video feed and select the microphone or camera icon. Keep in mind this just stops their feed to you, not to anyone else. 

Riley is standing in front of Joy. At the top center of the window, Joy's video feed shows a mic and camera icon. The mic and camera are not turned off, so you see a person in the video feed. A red outline is drawn around the mic and camera icons on the video feed.Select the mic or camera icon in the video feed if you want to stop connecting to someone's audio or video feed.

Blocking

Anyone in the Space can use the blocking feature. Blocking someone will stop all audio/video connections between you and that person. It will not block that person from interacting with anyone else in the Space. You will still see the avatar of the person you've blocked; you just will not connect with each other's audio or video feed. The person will not be notified that they have been blocked, and they will still be able to see and hear you. You will not be able to chat with them, bubble with them, or use the follow/request to lead feature.

To block a person, select the three dots on their video feed, then select Block. You can also select a person's name on the Participants list, and in the info menu on that person, select the three dots in the top right corner, then select Block.

The Participants panel is open, and the three dots on Frank's open info card are outlined in red. A red arrow points from the three dots in the top right corner of the info card to Block on the expanded three dot menu.To block someone, select their name in the Participants list, and in their info card, select the three dots, then Block. (Additional options display if you are the Admin/Owner of the Space.)

Unblocking

To unblock a person, select Unblock on their video feed. You can also select their name from the Participants list, and from the three dots on their info card, select Unblock.

The Participants panel is open, and the three dots on Frank's open info card are outlined in red. A red arrow points to Unblock on the expanded three dot menu. An Unblock button is also outlined in red in the video preview.To unblock someone, select Unblock on their video feed or from their info card in the Participants list.

Kicking

Space Admins and Mods can kick someone out of the Space. Kicking someone will remove them from the Space and send them to the Check Your Hair screen. This feature is primarily used for removing inactive guests from a Space. 

To kick someone, select their name on the Participants list, and in the info card, select the three dots in the top right corner, then select Kick from Space.

The Participants panel is open, and the three dots on Frank's open info card are outlined in red. A red arrow points to Kick from Space on the expanded three dot menu.To remove someone from the Space, select Kick from space from their info card in the Participants list. (Only available for Mods and Admins)

Banning

Space Admins and Mods can ban someone from their Space. This blocks the user from fully joining the Space. 

Note: Bans are by user ID if the person is signed in to Gather, or by IP address if the person is not signed in.

To ban someone, select the person's name on the Participants list, and in the info menu on that person, select the three dots in the top right corner, then select Ban from Space.

The Participants panel is open, and the three dots on Frank's open info card are outlined in red. A red arrow points to Ban from Space on the expanded three dot menu.To ban someone, select Ban from Space from their info card in the Participants list. (Only available for Mods and Admins/Owners) You will then be prompted to confirm the ban. Select Ban User.

The Ban user from space warning modal. The descriptive text reads "Are you sure you want to ban Frank? All users from Frank's IP address will not be able to join this space. You can unban users from the dashboard." Cancel and Ban User buttons display below the descriptive text.To confirm removing the person from the Space, select Ban User.

Unbanning

Only Space Admins can unban someone. To unban a user (which will unban the entire IP address), open your Space Dashboard and select the trashcan icon next to their IP address and character name. You can also unban all.

The Space dashboard with Banned Users selected in the Left Nav Menu. Red arrows point to the delete trashcan next to the IP address of Frank, and to an Unban button, which will unban all banned users. To remove someone's ban, the Admin must go to the Space Dashboard, and from Banned Users, select the trashcan.

Note: If you accidentally ban yourself or someone else, reach out to the Admin of the Space. If you are the Admin, you can unban yourself from the Dashboard.

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